SMS Privacy Policy

Who we are

This policy describes how Blackbird Detailing ("Blackbird," "we," "us"), a professional auto detailing, ceramic coating, and window tint business serving Hampton Roads, Virginia, handles phone numbers and text-messaging (SMS) data.

What SMS data we collect

When you provide your mobile phone number — through our inquiry/application forms, during booking, or by contacting us directly — we collect and store: your phone number, your name and related service records (appointments, estimates, membership status), your SMS consent status, and a log of the messages we attempt to send you (delivery attempts, not message surveillance).

Why we collect phone numbers

Phone numbers are collected solely to communicate about your service relationship with Blackbird. Types of messages we send include: appointment reminders and confirmations, appointment action links (confirm, notes, requests), service updates (e.g. technician on the way, vehicle ready), estimate and payment links where applicable, and membership or service updates.

Consent

You consent to service-related text messages only by checking the separate, optional SMS checkbox (unchecked by default) on our application form at blackbirdos.app/apply. Consent is not a condition of purchase — the form submits without it, and you can receive full service by email or phone instead. When you do opt in we store the consent timestamp, the disclosure version you saw, and the page where you gave it; customers without consent on file receive no automated texts.

We do not sell your consent

SMS opt-in data and consent are not sold, rented, or shared with third parties or affiliates for their marketing purposes. Your mobile information is used only for the Blackbird communications described above.

Limited sharing with service providers

We share message content and phone numbers only with the service providers required to deliver messages and operate our systems (for example our SMS delivery provider and our secure database host). These providers process data on our behalf and are not permitted to use it for their own marketing.

Opting out

Reply STOP to any Blackbird text to opt out of SMS at any time. After you opt out, you may receive a single confirmation message. We will continue any needed service communication by email or phone.

Help

Reply HELP to any message, or contact us at blackbirddetailingva@gmail.com (phone: available on request — final contact number pending publication).

Message frequency & rates

Message frequency varies with your service activity (typically a few messages around each appointment). Message and data rates may apply depending on your carrier plan.

Data retention & security

Service records and message logs are retained while you have an active relationship with Blackbird and as required for business records. Data is stored with access controls in our operations platform.

Related terms

Our messaging program terms are available at blackbirdos.app/legal/sms-terms.